Scale - Careers

Contact Center Agent

Who We Are:

WE ARE A COLLECTIVE of diverse and creative strategists who believe solutions can be found in the most interesting places. We don’t only think outside of the box, we strive to redefine it.

Together we have a lifetime of experience in health, nutrition, entertainment, advertising, creative, media buying, strategy, performance optimization, and leadership. We have achieved success that has resulted in thousands of lives changed and millions of dollars of revenue.

Together we’re better. Check us out at these websites:

  • https://1md.org
  • https://hairlavie.com/
  • www.scale.tech

JOB BRIEF:

We are looking for talented and competitive Contact Center Agents that thrive in a quick sales cycle environment. Our hours are flexible and accommodating.

What does a Contact Center Agent do? The Contact Center Agent plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable receiving dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.

Responsibilities:

  • Source new sales opportunities through inbound calls, lead follow-up, occasional outbound calls (NO COLD CALLING), chats and emails
  • Understand customer needs and requirements
  • Close sales and achieve goals
  • Research accounts
  • Team with contact center partners
  • Perform effective online “walk-through” ordering to prospects, if needed

Requirements:

  • Effective inside sales or customer resolution experience
  • Track record of over-achieving
  • Strong phone presence and experience handling dozens of calls per day
  • Proficient with productivity
  • Experience working with basic CRM tools
  • Excellent verbal communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

DO NOT APPLY IF:

  • You do not have experience selling over the telephone
  • You do not have call center experience
  • You don’t want to WIN!

What We Offer:

  • $14.50/hour plus monthly commissions
  • Medical, dental, vision insurance for full-time employees
  • Gym membership
  • Paid time off

About Us:

We are a tight-knit, fast-paced eCommerce company with multiple retail brands. You will be working with all of these brands.  We work hard and play hard. We believe in innovation, big ideas and rewarding great work. We are constantly growing and are looking for someone to grow with us.

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