Scale - Careers

Inside Sales Manager (Call Center)

Scale is expanding its Sales team and we are looking for a dynamic, goal-oriented Inside Sales Manager.  

As the Inside Sales Manager, your role is managing and leading a team of customer service representatives, improving KPI metrics, motivating the team, and to ensure everyone is providing the best customer service possible.  Must be an excellent communicator with experience in keeping the department running in an efficient and profitable manner.

Requirements:

  • 3-5 years’ proven inside sales experience
  • Minimum of two years’ management experience in a fast paced work environment
  • Experienced in coaching, mentoring, motivating, and growing sales professionals
  • "Lead by example" management style
  • Experienced with B2C and advanced sales practices; phone sales experience preferred
  • Inbound/Outbound phone sales experience
  • Understanding of call-center KPI’s and its implementation
  • Call center and customer service experience
  • Experience in the health and beauty industry a plus.

Responsibilities:

  • Develop and execute strategies for lead generation, sales, pricing, and all other matters related to revenue generation
  • Manage the sales process, including pursuing and closing key sales opportunities
  • Meet or exceed established revenue and volume goals on a quarterly and annual basis
  • Analyze and report KPIs on weekly/monthly bases
  • Ensure the sales success of your team through goal-setting, coaching, and motivation
  • Identify operational issues and suggest possible improvement
  • Prepare reports and analyze data to assist management in determining call center goals
  • Conduct weekly/ monthly meetings with the team and ensure team members are meeting goals
  • Provide learning and coaching opportunities and take corrective action when necessary

What We Offer:

  • Highly competitive salary & sales commission plan
  • Medical, dental, vision insurance
  • Gym membership
  • Paid time off

About Us:

We are a tight-knit, fast-paced e-Commerce company with multiple retail brands. You will be working with all of these brands. We work hard and play hard. We believe in innovation, big ideas and rewarding great work. We are constantly growing and are looking for someone to grow with us.

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