Scale - Careers

Customer Service Resolution Specialists

Immediate full-time and part-time weekends (Saturday and Sunday) openings for customer service resolution specialists for the health and beauty industry. No day will be exactly the same and you will learn a lot on the job. We are a very casual work environment but hold high expectations for the quality of service we offer our customers. This is a fast-paced position with a lot of opportunity for growth within the company.

Resolution specialists answer inbound calls, emails, and communicate with customers via live chat.

Responsibilities include:

  • Assisting customers via phone
  • Answering emails and live chat questions
  • Multi-tasking within our Help desk software, VoIP phone system and proprietary eCommerce platforms
  • Taking initiative to continuously improve our customer experience

The ideal candidate will possess the following:

  • 2 to 3 years’ call center and customer service experience
  • Experience with heavy call volumes
  • Excellent writing and verbal communication skills
  • Accurate typing skills (40-50 wpm)
  • Experience serving customers in an eCommerce setting
  • Organizational and time management skills.
  • Ability to problem solve, multitask, and perform during busy times
  • High energy and a "can do" attitude
  • Willingness to take initiative to solve customer problems
  • Ability to use a computer, including basic Excel, Gmail and Google Docs
  • Ability to represent the company with a clear, upbeat, friendly, and professional presence
  • CRM experience helpful
  • ZenDesk or FreshDesk experience preferred but not required

Full-time Hours: Monday - Friday, 7a to 4p and 1 weekend day per month​​​​​​​

Part-time Hours: Saturdays 7a to 4p; Sundays 7a to 11:30a

Paid training provided. Starting pay is $14.50/hr.

LOCAL APPLICANTS ONLY. If you’re interested please send your resume for immediate consideration.

2018 SCALE INC, ALL RIGHTS RESERVED