Scale - Careers

Customer Service Resolution Specialist

Customer Service Resolution Specialist

We are looking to add a full-time customer service resolution specialist for the health and beauty industry. No day will be exactly the same and you will learn a lot on the job. We are a very casual work environment but hold high expectations for the quality of service we offer our customers.

Resolution specialist will be answering inbound calls, emails and communicating with customers via live chat.

The hours will vary depending on shifts available. We can work with schedules for the right person. Starting pay is $14.50. This is a fast paced position with a lot of opportunity for growth within the company.

If you’re interested please send your resume and a quick note to tell us exactly why you’re the right fit.

Responsibilities Include:

- Assisting customers over the phone

- Answering emails and live chat questions

- Multitasking within our Help desk software, VoIP phone system and proprietary eCommerce platform

- Taking initiative to continuously improve our customer experience

The ideal candidate will possess the following:

- 2 to 4 years customer service experience

- Excellent writing and verbal communication skills

- Experience serving customers in an eCommerce setting

- Organizational and time management skills.

- Ability to problem solve, multitask, and perform during busy times

- High energy level and a "can do" attitude

- Willingness to take initiative to solve customer problems

- Ability to use a computer including basic Excel, Gmail and Google Doc

- Be able to represent the company with a clear, upbeat, friendly, and professional presence even under pressure